Terms and Conditions
TERMS & CONDITIONS
1.1 These are the website terms and conditions of Romy Foods
LTD trading as “Bonculina” in the UK.
1.2 We operate the website www.bonculina.co.uk (the
“Website”).
1.3 This document (together with the documents referred to
in it) tells you the terms and conditions on which we will supply to you the
products (“Products”) listed on our Site via one of our subscription services
(“Services”). Please read these terms and conditions carefully before ordering
any Products from our site or subscribing to one of our Services. You should
understand that by ordering any of our Products or subscribing to one of our
Services, you agree to be bound by these terms and conditions.
1.4 These Terms and Conditions were most recently updated on
10th November 2025 and apply to sales to consumers.
1.5 If you use or order Products after we have published any
changes you will be bound by those changes. You should check prior to each use
or order to ensure that you understand the precise terms & conditions
applicable to your visit to our Website, or purchase.
1.6 You should print a copy of these terms and conditions
for future reference.
1.7 Please tick the checkbox in the shopping basket to
accept these terms and conditions. Please understand that if you refuse to
accept these terms and conditions, you will not be able to order any Products
from our website.
SERVICE AVAILABILITY
Our website is only intended for use by people residing in
the United Kingdom of Great Britain (“Serviced Countries”). Unfortunately, we
cannot accept orders from individuals outside of these Services Countries at
this time, or from certain postcodes in the Scottish Highlands and Islands.
2. YOUR STATUS
By placing an order through our site, you warrant that:
2.1 you are legally capable of entering into binding
contracts.
2.2 you are at least 18 years old.
2.3 you are a resident in one of the Serviced Countries; and
2.4 you are accessing our site from that country.
- PURCHASE
CONTRACT
3.1 All use of our Website and purchases made on this
Website are governed by these terms and conditions. After placing an order via
our Website, you will receive an e-mail from us acknowledging that we have
received your order. Please note that this does not mean that your order has
been accepted. Your order constitutes an offer to us to buy Products or by
subscribing to a Service. Subject to our cancellation rights set out in clause
4.5 below, acceptance of your order and completion of the contract between us
(the “Contract”) will take place when we dispatch the Products to you. After
the contract has been formed you will be sent a dispatch confirmation
(“Dispatch Confirmation”) via email and/or SMS message as applicable from our
third-party couriers
3.2 The subscription plan to our Services consists of an
initial charge and then followed by recurring period charges as agreed to by
you. By entering into this Agreement, you acknowledge that your subscription
has an initial and recurring payment feature, and you accept responsibility for
all recurring charges prior to deactivation. Bonculina may submit periodic
charges without further authorisation from you, until you provide prior notice
that you have terminated this authorisation or wish to change your payment
method. Such notice will not affect charges submitted before Bonculina
reasonably could act. To terminate your authorisation or change your payment
method email customerservices@bonculina.co.uk
or follow the instructions on our Website.
- OUR
PRODUCTS
4.1 The images of Products on our Website are for
illustrative purposes only. Your Products may differ slightly from those as
displayed on our Website and food by its nature may vary in colour and size.
The packaging of Products may also vary from as shown on our Website.
4.2 You are responsible for opening and inspecting the
Products upon delivery and storing them correctly. You are also responsible for
the cooking of our Products. We accept no liability for any loss, damage or
injury arising because of the incorrect storage or cooking of our Products.
4.3 Our recipe cards include details of all allergens which
may be contained within our Products. However, it is your responsibility for
checking our packaging and Website to ensure that a Product does not contain a
relevant allergen to you. Our Products include ingredients from third party
suppliers who are responsible for labelling their ingredients correctly. Whilst
we undertake rigorous checks in accordance with our legal obligations prior to
using all third-party suppliers, in circumstances where a third party issues a
product recall for whatever reason, we accept no liability for any loss, damage
or injury caused by an ingredient recall or incorrect labelling.
4.4 Products are subject to availability and prevailing
market conditions. In the event of non-availability of any Products you order,
we may offer a reasonable substitute. It is our policy to notify you of any
substitute items via email prior to delivery where possible giving you the
opportunity to accept or reject the item prior to the point of delivery. If you
are not happy with any substitution, please contact us at customerservices@bonculina.co.uk.
4.5 We offer our Products at different prices depending on
the number of meals selected and we offer various plans. The price of these
plans are dependent on when you first signed up to receive our Products. Please
see our Website to view the most recent deals and offers.
- VOUCHERS
AND GIFT CARDS
5.1 We may offer gift cards, discount promotions and other
types of voucher (“Voucher”) which require activation by email application for
the holder to commence delivery of Products through our Service. If paid for,
the Voucher is deemed to have been sold at the time of payment for it. All
these terms and conditions shall become applicable as between us and the holder
of the Voucher (holder) when the Holder redeems the Voucher by applying for a
Service to commence.
5.2 A Voucher may only be used once by its Holder and may
not be copied, reproduced, distributed, or published either directly or
indirectly in any form or stored in a data retrieval system without our prior
written approval.
5.3 We reserve the right to withdraw or deactivate any
Voucher (other than a paid-up gift card) for any reason at any time.
5.4 Vouchers may only be redeemed through our Website and
not through any other website or method of communication. To use your Voucher,
you will be required to enter its unique code at the online checkout and use of
such code will be deemed to confirm your agreement to these terms and
conditions and any special conditions attached to the Voucher.
5.5 Any discounts attached to Vouchers apply to the price of
the Products ordered only and not to delivery charges, which will be chargeable
at normal rates.
5.6 Vouchers (including credits to your accounts are not
available for use in connection with surcharge items, premium items, or extras.
We reserve the right to exclude the use of Voucher codes on specific products.
5.7 We reserve the right to cancel Vouchers at any time. We
also reserve the right to reject Voucher codes if we suspect any fraud.
- CONSUMER
RIGHTS
6.1 You may deactivate an order, or cancel your subscription
at any time, however you must do so by the Tuesday the week before your
delivery. To deactivate you must email customerservices@bonculina.co.uk
by 7pm, or:
6.2 Follow the steps to deactivate online, which must be
completed by midnight on the Tuesday the week before your delivery.
6.3.1 If you wish to cancel your order prior to receiving
your first box, please contact customer care at: customerservices@bonculina.co.uk
prior to 7pm on the Tuesday the week before your delivery. You are not able to
cancel your first box via our online services.
6.4 As our Products all frozen food, you are not entitled to
the regular rights of consumers to return goods within 14 days after you
receive them simply because you change your mind. There is an exemption
pursuant to regulation 27(1)(c) of the Consumer Contracts (Information,
Deactivation and Additional Charges) Regulations 2013, that confirms that
contracts for the supply of goods are exempt from the right to withdrawal if
those goods are liable to deteriorate or expire rapidly. This does not affect your
right to cancel your subscription in line with the details set out above.
- AVAILABILITY
AND DELIVERY
7.1 For the purpose of these terms and conditions, free
standard delivery is defined as deliveries to all UK mainland addresses
excluding some areas of the Scottish Highlands which we are unable to deliver
to (“Standard Delivery”). If you have any questions regarding our delivery
locations, please contact us at info@bonculina.co.uk. All other non-mainland UK
territories including (but not limited to) GY, JE, IM, will incur a surcharge. Customers
will be notified of the relevant surcharge before placing an order.
7.2 Delivery windows stated on our Website or via Email are
an indication, and not a guarantee of delivery within these hours. We reserve
the right to deliver your box at any point on the day of delivery set out in
the dispatch confirmation.
7.3 Delivery will be completed when we, or our authorised
courier company, deliver the Products to the address you gave us. If no one is
available at your address to take delivery, we, or our authorised courier
company, will follow the delivery instructions provided to us by you. If no
leave safe instructions are specified, the order will be left in an area that
the authorised courier company considers safe.
7.4 The leave safe location specified by you shall be within
the area of the delivery address and shall be accessible to the courier. We
will endeavour to follow any delivery instructions you provide but this cannot
be guaranteed.
7.5 The courier company may try to contact you on the
telephone so that delivery can take place. The delivery driver will use the
telephone number associated with your account, which may also be printed on the
delivery label.
7.6 Bonculina’s obligation to deliver the box shall be
fulfilled once the courier delivers the box at the safe spot specified by you
or the box is considered safe by the courier.
7.7 If the personal handover of the box is not possible and
no leave safe is available Bonculina may also deliver the box to a nearby
household or business. A household or business shall be regarded ‘nearby’ if
the recipient resides in the same building as the original addressee. In
addition, the box may also be delivered to a recipient residing in proximate
walking distance to the delivery address (e.g. same housing complex, building
on the opposite side of the street, next-door building). All nearby households
and businesses are subsequently referred to as “neighbours”.
7.8 The customer will be notified of such delivery to a
neighbour by delivery notice or via email.
If neither a personal handover nor a delivery to a neighbour
is possible, you will be in default of acceptance
7.9 Bonculina will not attempt a further delivery. You are
obliged to bear all expenses related to aforesaid default of acceptance.
Bonculina reserves the right to change your delivery date
with prior notice. If we have left your Products in your safe place, or another
place deemed safe by our driver, and they are stolen or damaged, we do not
accept liability, but may offer you a refund or other compensation at our
complete discretion.
- RISK
AND TITLE
8.1 Once the delivery is completed, according to the
preceding paragraph (i.e. signed for by a customer, left in a safe spot as
specified by the customer or considered safe by authorised courier company, or
delivered to a neighbour if no leave safe is provided or available) the risk of
any damage or loss of the box will be with the customer. Bonculina shall not be
held liable for any damage, defect or loss which may occur thereafter.
8.2 You are fully responsible for any damages or losses due
to any ambiguity regarding the safe spot specified by you. Bonculina is not
obliged to review the safe spot as to its general suitability.
8.3 Refusal of the box does not negate the charge for the
Services. Bonculina will not be liable for any losses sustained by the customer
relating to a refusal of delivery by our authorised courier company.
- PRICE
AND PAYMENT
9.1 The price of the Products and delivery charges will be
as quoted on our Website, except for in cases of obvious error.
9.2 In all Service Countries Product prices include VAT
where applicable.
9.3 Product prices and delivery charges are liable to change
at any time, but the changes will not affect orders in respect of which we have
already sent you a Dispatch Confirmation.
9.4 Payment for all Products and Services must be by credit
or debit card. We accept payment with Visa, Mastercard, and Amex.
9.5 Payment details are stored securely by a third party to
allow recurring payment for future orders. Further details are set out in our
privacy policy available on our Website. Bonculina does not have access to view
your full credit or debit card details.
9.6 Payment is processed the morning after the deadline
(e.g., for a cut-off on Tuesday at 23:59 payment for the order will be
processed Thursday morning).
9.7 If payment for your order is unsuccessful the Product
may still be dispatched, and the sale will be deemed to have occurred.
9.8.1 In such circumstances Bonculina will re-attempt
payment through the recurring payment method.
9.8.2 It is your responsibility to ensure sufficient funds
are available to process the payment for the order or update payment details if
required.
9.9 If our third-party payment provider has new card details
(e.g. your previous card expired or was lost or stolen) these will be updated
on our system automatically in order to process future payments on your
subscription.
- PAYMENT
COLLECTION
10.1 If payment is not processed when re-attempted by
Bonculina we reserve the right to recover the debt through alternative means,
either directly or through a third-party debt collection agency.
10.2 Bonculina may contact you via email, letter, call or
text to retrieve the funds.
10.3 If you fail to settle the outstanding balance or
contact Bonculina within ten days of the delivery date we may charge interest
to you on the overdue amount at the rate of 4% a year above the base lending
rate of our bank at the time the debt was incurred. This interest shall accrue
daily from the due date until the date of actual payment of the overdue amount,
whether before or after judgment. You must pay us interest together with any
outstanding amount.
10.4 If the payment has not been settled or we do not gain
any satisfactory guarantee for payment your contact details and order
information may be referred to a third-party debt collection agency. You will
be liable for any fees or charges incurred due to this referral.
10.5 We reserve the right to suspend or terminate your
service when there is an outstanding balance on your Bonculina account.
- PREMIUM
RECIPES
11.1 Your H credit is unable to be used to pay for a Premium
recipe surcharge, the charge must be paid for by your payment details on your
account.
11.2 If you have selected a premium recipe a surcharge may
be charged. This is a separate order from the box order and will be charged as
a separate transaction.
11.3 The payment is processed the morning after the cut off
passes as mentioned above. This includes if you select a Premium recipe for
your first order.
- OUR
REFUNDS POLICY
12.1 If you are unhappy with your box for a legitimate
reason such as: the box was missing ingredients, the box was damaged or the box
did not arrive, we will offer an appropriate refund as long as it can be shown
that the box you were charged for was not supplied as it should have been.
- WARRANTY
13.1 We warrant to you that any Product purchased from us
through our site will, on delivery, conform with its description, be of
satisfactory quality, and be reasonably fit for all the purposes for which
products of that kind are commonly supplied.
- OUR
LIABILITY
14.1 Subject to clause 15.2, if we fail to comply with these
terms and conditions, we shall only be liable to you for the purchase price of
the Products.
14.2 Nothing in this agreement excludes or limits our
liability for:
14.2.1 Death or personal injury caused by our negligence.
14.2.2 Fraud or fraudulent misrepresentation.
14.2.3 Any breach of the obligations implied by section 12
of the Sale of Goods Act 1979;
14.2.4 Defective products under the Consumer Protection Act
1987; or
14.2.5 Any other matter for which it would be illegal for us
to exclude or attempt to exclude our liability.
- WRITTEN
COMMUNICATIONS
15.1 Applicable laws require that some of the information or
communications we send to you should be in writing. When using our websSite,
you accept that communication with us will be mainly electronic. We will
contact you by e-mail or provide you with information by posting notices on our
website. For contractual purposes, you agree to this electronic means of
communication and you acknowledge that all contracts, notices, information and
other communications that we provide to you electronically comply with any
legal requirement that such communications be in writing. This condition does
not affect your statutory rights.
- NOTICES
16.1 All notices given by you to us must be given to
(Bonculina) at customerservices@bonculina.co.uk
. We may give notice to you at either the e-mail or postal address you provide
to us when placing an order, or in any of the ways specified in clause 163
above. Notice will be deemed received and properly served immediately when
posted on our Site, 24 hours after an e-mail is sent, or two days after the
date of posting of any letter. In proving the service of any notice, it will be
sufficient to prove, in the case of a letter, that such letter was properly
addressed, stamped and placed in the post and, in the case of an e-mail, that
such e-mail was sent to the specified e-mail address of the addressee.
- TRANSFER
OF RIGHTS AND OBLIGATIONS
17.1 The Contract between you and us is binding on you and
us and on our respective successors and assignees
17.2 You may not transfer, assign, charge or otherwise
dispose of a Contract, or any of your rights or obligations arising under it,
without our prior written consent.
17.3 We may transfer, assign, charge, sub-contract or
otherwise dispose of a Contract, or any of our rights or obligations arising
under it, at any time during the term of the Contract.
- INTELLECTUAL
PROPERTY RIGHTS
18.1 We are the owner or the licensee of all intellectual
property rights in our Site, whether registered or unregistered, and in the
material published on it. These works are protected by copyright laws and all
such rights are reserved.
18.2 You may print off one copy, and may download extracts,
of any pages from our site for your personal reference. You must not use any
part of our copyright materials for commercial purposes without first obtaining
a licence to do so from us and our licensors.
18.3 If you post comments on the Products or Services to any
website, blog or social media network (Commentary) you must ensure that such
commentary represents your fairly held opinions. By subscribing to the Services,
you irrevocably authorise us to quote from your commentary on our Site and in
any advertising or social media outlets which we may create or contribute to.
- EVENTS
OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to
perform, or delay in performance of, any of our obligations under a Contract
that is caused by events outside our reasonable control (“Force Majeure
Event”).
19.2 A Force Majeure Event includes any act, event,
non-happening, omission, or accident beyond our reasonable control and includes
(without limitation) the following:
19.2.1 Strikes, lockouts, or other industrial action.
19.2.2 Civil commotion, riot, invasion, terrorist attack or
threat of terrorist attack, war (whether declared or not) or threat or
preparation for war.
19.2.3 Fire, explosion, storm, flood, earthquake,
subsidence, epidemic or other natural disaster.
19.2.4 Impossibility of the use of railways, shipping,
aircraft, motor transport or other means of public or private transport.
19.2.5 Impossibility of the use of public or private
telecommunications networks; and
19.2.6 The acts, decrees, legislation, regulations, or
restrictions of any government.
19.3 Our performance under any Contract is deemed to be
suspended for the period that the Force Majeure Event continues, and we will
have an extension of time for performance for the duration of that period. We
will use our reasonable endeavours to bring the Force Majeure Event to a close
or to find a solution by which our obligations under the Contract may be
performed despite the Force Majeure Event.
- WAIVER
20.1 If we fail, at any time during the term of a Contract,
to insist upon strict performance of any of your obligations under the Contract
or any of these terms and conditions, or if we fail to exercise any of the
rights or remedies to which we are entitled under the Contract, this will not
constitute a waiver of such rights or remedies and will not relieve you from
compliance with such obligations.
20.2 A waiver by us of any default will not constitute a
waiver of any subsequent default.
20.3 No waiver by us of any of these terms and conditions
will be effective unless it is expressly stated to be a waiver and is
communicated to you in writing in accordance with clause 13 above.
- SEVERABILITY
21.1 If any of these terms and conditions or any provisions
of a Contract are determined by any competent authority to be invalid, unlawful
or unenforceable to any extent, such term, condition or provision will to that
extent be severed from the remaining terms, conditions and provisions which
will continue to be valid to the fullest extent permitted by law.
- ENTIRE
AGREEMENT
22.1 These terms and conditions and any document expressly
referred to in them constitute the whole agreement between us and supersede all
previous discussions, correspondence, negotiations, previous arrangement,
understanding or agreement between us relating to the subject matter of any
Contract.
22.2 We each acknowledge that, in entering into a Contract,
neither of us relies on any representation or warranty (whether made innocently
or negligently) that is not set out in these terms and conditions or the
documents referred to in them.
22.3 Each of us agrees that our only liability in respect of
those representations and warranties that are set out in this agreement
(whether made innocently or negligently) will be for breach of contract.
22.4 Nothing in this clause limits or excludes any liability
for fraud
- OUR
RIGHT TO VARY THESE TERMS AND CONDITIONS
23.1 We have the right to revise and amend these terms and
conditions from time to time to reflect changes in market conditions affecting
our business, changes in technology, changes in payment methods, changes in
relevant laws and regulatory requirements and changes in our system’s
capabilities.
23.2 You will be subject to the policies and terms and
conditions in force at the time that you order Products from us, unless any
change to those policies or these terms and conditions is required to be made
by law or governmental authority (in which case it will apply to orders
previously placed by you), or if we notify you of the change to those policies
or these terms and conditions before we send you the Dispatch Confirmation (in
which case we have the right to assume that you have accepted the change to the
terms and conditions, unless you notify us to the contrary within seven working
days of receipt by you of the Products).
- LAW
AND JURISDICTION
24.1 Contracts for the purchase of Products through our
website and any dispute or claim arising out of or in connection with them or
their subject matter or formation (including non-contractual disputes or
claims) will be governed by English law. Any dispute or claim arising out of or
in connection with such Contracts or their formation (including non-contractual
disputes or claims) will be subject to the non-exclusive jurisdiction of the
courts of England and Wales.
Unit 1, Gilberd Ct.,
Newcomen Way,
Severalls Business Park, Colchester,
CO4 9WN
Meals are served with : 
We support :