We've compiled some frequently asked questions to assist you with quick answers about our meals, ordering, delivery, and more...
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About our meals
All of our meals are prepared using fresh ingredients by professional chefs in our kitchens and approved by our registered dietitian. This means that you can tailor your meals to meet your specific dietary needs, adapting the right number of calories and nutritional values for a balanced healthy diet
All our ingredients and meat are sourced from carefully approved and certified suppliers. The certifications are in accordance with current legal requirements for hygiene, animal welfare and safety.
We freeze our meals immediately after cooking to preserve its natural, flavour, texture, and lock-in nutrients. Freezing ensures that our meals are wholesome and taste as good as fresh. Additionally, freezing significantly extends the shelf-life, provides convenience, reduces food waste, and our environmental impact.
About our delivery
We deliver to most UK mainland postcodes. We strive to reach as many areas as possible, however, there may be some remote locations where delivery may be limited. If you are unsure whether we deliver in your area, you can confirm at the checkout or contact our customer services team on 01206 854564 or email customerservices@bonculina.co.uk.
We recommend you are at home to receive the delivery so the meals can be placed straight in the freezer. But it’s no problem if you’re out! When you place your order, you will be asked where to leave your box if you’re not in.
Please note that the responsibility for the goods will be transferred to you as a consignee as soon as they have been delivered and that the food should be placed in the freezer as soon as possible.
We are not responsible for incorrect delivery address. Therefore, check very carefully that the delivery details are correct before the order is confirmed. Contact our customer service directly if necessary.
The delivery times vary each day between 8am to 6pm on your specified delivery date. You will receive a notification on the day of delivery which will indicate a time slot.
After placing your order, meals are packed in our freezer warehouse and then transported to your home with the help of our logistics partner DPD.
The food is delivered in our own insulated packaging that keeps the dishes frozen throughout the transport chain and all the way to your door. However, it is always important to place your meals in the freezer as soon as you receive your delivery.
Questions about Recycling
Our dishes are delivered in Torus Pak, which is designed to make it easy to serve the meal straight on the plate. The plastic in the Torus Pak tray contains one of the most widely recyclable plastics, just place in your local recycling bin.
A Meal for A Meal
A Meal for A Meal is a social charity initiative; for every meal of BonCulina that is sold a meal is contributed to a child in need in Africa. The initiative helps to ensure that more children in poor African countries receive a proper meal a day and thus have better living standards and nutritional intake. Read more about A Meal for a Meal here.